4 Ways to get Repeat Customers for Spas and Salons

It is a universal fact that maintaining an existing customer is more profitable than searching new ones. So this post is for the spa and salon owners out there who want to build a pool of loyal customers for their business.

1. Be open to Feedback

Not all customers would be happy with your service- remember to collect a feedback through Gomalon and act upon it. Either apologise and rectify the complaint or offer a free service.

2. Ask for the Next Appointment

Right after their service and while they are waiting for their bill, you could ask them when they want their next appointment to be and make them book online through Gomalon and offer a special discount/free service.

3. Offer some TLC

While your customers wait for their service or bills, offer them juice or green tea and a nice shoulder massage to make them feel loved and cared for. Who doesn’t love some free pampering?

4. Loyalty Programs

To make your customers feel the urge to come back, have offers like a free service for every two salon/spa visits or add points to every Rupee spent in your salon for each customer.